Your Complete IT Department.
Without the Overhead.
Predictable costs. Proactive support. A dedicated team that knows your business. BASG replaces IT headaches with a technology partnership built for South Florida businesses.
Managed IT Services — At a Glance
A direct, structured answer to the most common questions about managed it services.
What is managed it services?
Managed IT services from BASG replace the need for a full internal IT department. Mid-market businesses get 24/7 monitoring, helpdesk, vendor management, patch management, backup, security tooling, and a dedicated virtual CIO who owns the technology roadmap — for a predictable monthly fee.
Who it is for
- Mid-market businesses (25–500 employees) without an internal IT team
- Companies whose internal IT is overworked and needs strategic backup
- Healthcare practices needing HIPAA-grade managed IT
- Construction and distribution firms with multiple sites or job sites
- Businesses tired of break-fix surprise invoices
How it works
- Discovery: BASG inventories every endpoint, server, identity source, and SaaS application in your environment.
- Strategic roadmap: a written 12-month plan prioritized by business impact, risk, and budget.
- Onboarding (30–60 days): deploy monitoring, security tooling, and access; document escalation paths; train your team.
- Ongoing operations: 24/7 monitoring, helpdesk, patch management, backup, security operations, vendor management.
- Quarterly business reviews: outcomes, risk posture, roadmap updates, and budget alignment with leadership.
What is included
- 24/7 infrastructure monitoring and alerting
- Helpdesk during business hours with after-hours on-call escalation
- Endpoint management and patching
- Managed EDR and baseline cybersecurity
- Backup and disaster recovery
- Microsoft 365 / Google Workspace administration
- Vendor management (ISP, SaaS, hardware)
- Dedicated virtual CIO and quarterly business reviews
Pricing model
Managed IT is priced per user per month or per endpoint per month, with predictable flat-rate billing. Hardware, licensing, and major projects are scoped separately. Pricing is shaped by environment size, security tier, compliance scope, and required SLAs. Contact BASG for an indicative quote.
Compliance & security
Baseline aligned to NIST CSF. Healthcare clients receive HIPAA-aligned controls and a signed Business Associate Agreement. Defense clients receive CMMC-aligned controls. Compliance evidence collection runs continuously, not just at audit time.
How it compares to alternatives
- Break-fix support — Very small businesses with simple environments and low risk tolerance for downtime.
- In-house IT department — Companies with 200+ employees and the budget to hire a CIO, helpdesk, security engineer, and infrastructure team.
- Co-managed IT — Companies with a competent internal IT team that needs a force multiplier — see /co-managed-it.
- BASG fully managed IT — Mid-market businesses that want a complete IT department experience without hiring or managing IT staff.
Common questions
- How fast does BASG respond?
- Standard SLA: critical issues acknowledged within 15 minutes, routine requests acknowledged within an hour, most resolved same business day. SLAs are scoped per agreement.
- Will we get a dedicated team?
- Yes. You get named primary engineers and a dedicated virtual CIO. Continuity matters — we do not rotate techs through your environment.
- What does onboarding look like?
- Onboarding takes 30–60 days. We document your environment, deploy monitoring and security tooling, set up support workflows, migrate where needed, and train your team on how to reach us.
How to get started
Schedule a discovery call. BASG will inventory your environment, deliver a written gap analysis with prioritized recommendations, and provide indicative pricing within two weeks.
What Managed IT Really Means
Most businesses don't need more technology. They need someone who makes the technology they already have actually work. Managed IT from BASG means a full-service technology department tailored to your business, delivered as a flat monthly service with no surprises.
- 24/7 monitoring that catches problems before your team notices them
- A dedicated team of engineers assigned to your account long-term
- A strategic roadmap that aligns IT decisions with business goals
- Vendor management so you never sit on hold with a provider again
What's Included in Your Partnership
Every managed IT engagement covers the full spectrum of technology operations, support, and strategy.
Help Desk Support
Responsive technical support with guaranteed resolution times. Your team gets direct access to certified engineers who resolve issues fast.
Network Management
Proactive monitoring, maintenance, and optimization of your entire network infrastructure. We catch problems before they become outages.
Server Administration
Full lifecycle server management from provisioning to patching. On-premises, cloud, or hybrid environments handled with precision.
Endpoint Protection
Every laptop, desktop, and mobile device secured and monitored. Automated patching, EDR, and policy enforcement across your fleet.
Backup & Recovery
Automated, tested, and verified backups with rapid recovery options. Your data stays protected and accessible when disaster strikes.
Vendor Management
We handle every vendor call, contract negotiation, and escalation. One point of contact for all your technology relationships.
How It Works
From audit to ongoing management, our onboarding process is designed for zero disruption.
Technology Audit
We map your current infrastructure, identify gaps, assess risks, and document everything. No assumptions, just facts.
Strategic Roadmap
Based on the audit, we build a prioritized technology plan aligned to your business goals, timeline, and budget.
Migration & Onboarding
We migrate systems, deploy tools, and onboard your team with zero disruption. Every transition is planned to the hour.
Ongoing Management
Continuous monitoring, quarterly reviews, and strategic adjustments keep your technology ahead of your business needs.
Executive-Level IT Strategy. Without the Executive Salary.
Every managed IT client gets access to a Virtual Chief Information Officer. This is a senior technology strategist who sits in your planning meetings, evaluates your technology investments, and keeps your infrastructure aligned to where your business is headed.
Your vCIO delivers quarterly business reviews, technology roadmap updates, budget planning, and risk assessments. It is the strategic layer most IT providers skip entirely.
Quarterly Reviews
Budget Planning
Roadmap Alignment
Risk Assessment
Managed IT Services FAQ
Common questions about partnering with BASG for managed IT.
Related Services
Explore more ways BASG can support your business.
Co-Managed IT
Already have an IT team? Extend their capabilities with enterprise-grade tools and 24/7 backup support.
Learn moreCybersecurity Services
Zero-trust security architecture, threat detection, and incident response to protect your business.
Learn moreCloud Services
Seamless cloud migration, management, and optimization across AWS, Azure, and hybrid environments.
Learn moreIndustry Compliance
HIPAA, CMMC, NIST, and SOC 2 compliance management built into your IT operations.
Learn moreFractional CTO
Executive IT leadership and strategic planning without the full-time cost.
Learn moreFrom the BASG blog:
Ready to Replace IT Chaos with IT Confidence?
Talk to our team about building a managed IT partnership tailored to your business.